Policies

Policies

• • Code of Conduct Policy (2019)
  • Code of Ethics Policy (2019)
  • Conflict of Interest Policy (2017)
  • Mutual Respect Policy (2018)
  • Social Media Policy (2024) (see below)

Conflict Resolution

A respectful Canadian Ski Patrol workplace is a work and volunteer environment where all employees and members are treated fairly, difference is acknowledged and valued, communication is open and civil, conflict is addressed early, and there is a culture of respect and cooperation. We all share the responsibility for a safe and healthy work environment at our hills, at Canadian Ski Patrol functions (including training), and in our interactions. See the Calgary Zone Mutual Respect Presentation.

To resolve a complaint:

• • 1. Attempt to resolve the issue with the individual using the S.T.O.P. method (see below).
    2. If the behaviour continues or you feel uncomfortable addressing the individual directly, discuss the issue with your Patrol Leader (PL).
    3. If you and your PL are not able to resolve the issue together, then your PL will help you document the issue and send it to the Calgary Zone’s VP Operations.

The CSP Complaint Resolution Process

*In Step 3, the formal written complaint may be made to any member of the Calgary Zone’s Executive.

If you feel you would like to speak with someone in confidence to discuss an issue and the best course of action at any stage of the process, please reach out to one of our Zone Ombudspeople and you will receive a prompt reply. All communications are kept private. This includes email, which is not administered by the Zone, to ensure your privacy and confidence is maintained.

Social Media

In the social media sphere, as elsewhere, CSP members should govern their actions in accordance with CSP Bylaw 1, which may be found in the Canadian Ski Patrol Patroller’s Manual. Members should be honest, uphold the highest degree of personal integrity and professionalism, engage in activities that benefit and project a favorable image of the CSP, and refrain from harming the CSP. All members shall act ethically so that the organization withstands public scrutiny.

The CSP prohibits posting any content related to patients or incidents, even on private pages. To ensure the utmost confidentiality, do not discuss past incidents or patients on social media platforms. Do not show photographs or video footage of CSP members attending an accident scene that could identify the patient(s).

In content or footage posted to social media, all CSP members should be shown wearing the appropriate CSP uniform while on duty or on the hill/trail and must be wearing a helmet and any required personal protective equipment while operating any apparatus or engaging in any activity in which helmet use or the use of personal protective equipment is legally required.

Posted content should not show the CSP or its members or employees, resorts or their employees, or related organizations in a negative light.